Help Desk Associate

Vinfen•Cambridge, MA

70d•Onsite

About The Position

As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical internal IT functions. Your work will also include data entry and verification of system jobs and processes, as well as administrative tasks as needed for the IT Department.

Requirements

High school diploma or GED required.
2-3 years related experience.
Must be at least 21 years of age.
Must have a current, valid, US driver's license for at least 6 months.
Must be able to successfully pass a CORI, reference, multi-state background and driving record check.

Nice To Haves

An associate's degree in information systems, database management or related field preferred.

Responsibilities

Provide entry level help desk support directly to Vinfen end users.
Provide critical internal IT functions support.
Perform data entry and verification of system jobs and processes.
Complete administrative tasks as needed for the IT Department.

Benefits

Medical, Dental and Vision Insurance for employees working 30 hours or more
15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
Education Assistance and Tuition Remission Programs
Innovative Student Loan Payment Programs
Professional Development programs including year-round online training courses and opportunities to earn CEUs
Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
Voluntary Term, Whole Life, Accident and Critical Care Insurance
Flexible Spending Reimbursement Accounts (Health and Dependent care)
$500 -- $1,000+ Employee Referral Bonuses with no annual cap!
Discounted memberships
Access to wellness programs