Help Desk Assistant - Crayola Experience

Crayola • Easton, PA

1d • Onsite

About The Position

Provides first level support for all guest facing and operational hardware/software systems.

Requirements

• Associates degree in Computer/IT related filed or certificate from a Computer/IS Technical School or 1 year work experience in a technical support role
• Exposure to technical networks and PC, Printer and Mobile hardware, and hands on hardware troubleshooting experience.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Effective interpersonal skills
• Must have a good command of the English language, both written and verbal.
• Good written and oral communication skills.
• Self-motivated and directed.
• Attention to detail
• Strong customer-service orientation

Nice To Haves

• Exposure to technical knowledge of current network protocols, operating systems, and standards, a plus.

Responsibilities

• Assists with the installation and troubleshooting of hardware and software.
• Assists with the setup and installation of new attraction hardware.
• Logs calls and issues into tracking system.
• Assists with the maintenance of documentation and procedures for installed products.
• Assists with the maintenance and modifications of attraction software.
• Provides first level support for all wireless attraction devices including computers (laptops), printers, phones and tablets.
• Provides hands on support for information systems infrastructure.
• Receives and responds to incoming calls, pages, and/or e-mails while on duty regarding device problems.

Benefits

• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree