Help Desk Analyst
About The Position
Join Our IT Team as a Help Desk Analyst at Bone & Joint Clinic! Are you a problem-solver who thrives on helping others? Do you want your work to directly support patient care and clinical teams? Join our healthcare organization as a Help Desk Analyst and become a critical part of ensuring technology works for those who need it most. As a member of IT support team, you'll be a go-to expert for staff in documenting their needs, resolving issues, and making a difference in patient care delivery. Your day-to-day will include: Acting as a trusted partner to clinical and non-clinical staff, Documenting issues and solutions to build a strong knowledge base, Providing hands-on support for hardware, software, and connectivity issues, Troubleshooting systems like Microsoft 365, workstations, phones, and healthcare applications (EMR, PACS, etc.), Managing and prioritizing tickets with patient care impact in mind, Supporting system rollouts, upgrades, and ongoing improvements. Beyond the Help Desk, you'll also expand your impact by supporting Identity & Access Management (Manage user access using best practices (AD, Azure AD, MFA, SSO), Support onboarding/offboarding accounts to meet compliance requirements) and Vendor Coordination (Work directly with vendors to resolve technical issues, Track cases, validate fixes, and ensure timely resolution). You'll also love this role because of the meaningful work supporting patient care, growth opportunities across IT systems, security, and applications, working alongside a collaborative IT team, and exposure to a wide variety of technologies and healthcare systems.
Requirements
- High school diploma or equivalent
Responsibilities
- Act as a trusted partner to clinical and non-clinical staff
- Document issues and solutions to build a strong knowledge base
- Provide hands-on support for hardware, software, and connectivity issues
- Troubleshoot systems like Microsoft 365, workstations, phones, and healthcare applications (EMR, PACS, etc.)
- Manage and prioritize tickets with patient care impact in mind
- Support system rollouts, upgrades, and ongoing improvements
- Manage user access using best practices (AD, Azure AD, MFA, SSO)
- Support onboarding/offboarding accounts to meet compliance requirements
- Work directly with vendors to resolve technical issues
- Track cases, validate fixes, and ensure timely resolution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
