Help Desk Analyst

Aires•Pittsburgh, PA

1d•Hybrid

About The Position

Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our technology enables our customer services teams, our clients, and their employees, as well as our partners to deliver exceptional, industry-leading service. An excellent career opportunity is currently available for a Help Desk Analyst located at Aires Pittsburgh office. This exciting opportunity is in a high growth environment where you will utilize your significant technical experience to provide direct technical support to internal business customers for issue resolution and service requests reported, as well as initial incident response for data security.

Requirements

High School Diploma/GED required.
1-2 years of technical phone support experience
1-2 years of information systems experience (or similar education) preferred
Certifications preferred: Comptia Security + or a similar certification
Excellent customer service and administrative skills
Computer literacy with MS Office products, and ability to grasp proprietary software
Demonstrated ability to manage multiple competing tasks
Ability to follow policies and procedures
Can-do attitude
Genuine desire to help others
Team oriented mindset, with a strong sense of care and urgency
Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

Nice To Haves

Associate’s or Bachelor’s degree preferred
1-2 years of information systems experience (or similar education) preferred
Certifications preferred: Comptia Security + or a similar certification

Responsibilities

Responds to incoming calls, chats and emails regarding service requests from business users.
Documents, tracks and monitors all service request activity and communications.
Configures and administers applications, mailboxes, calendars and distribution groups.
Troubleshoots basic networking and system issues.
Tracks time spent on all activities in the help desk ticketing systems.
Updates asset inventory when software/hardware changes are required