Help Desk Analyst

Engie • Houston, TX

2d • Onsite

About The Position

This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration: 6 months. Compensation: Pay Rate: $30.00. Location: Chicago, IL. Provide technical assistance to ENGIE NA’s computer users regarding computing problems in an office environment (i.e. password resets, hardware issues, application/laptop/desktop problems). Additional responsibilities include but aren’t limited to: imaging laptops, migrating users, hardware deployments, working in a cross domain environment and multi-system support.

Requirements

• Bachelor’s degree in business administration, computer science, information systems or a related field or equivalent combination of education and experience
• 3+ years of experience servicing/supporting personal computers and networks
• Technical degree or certificates in computer hardware and network fields or equivalent work experience
• Knowledge of WAN connectivity issues
• Specific product experience with the following: Windows10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networking
• Knowledge of standard desktop configuration processes, help desk standard processes
• Experience supporting multi-tiered applications

Nice To Haves

• Previous experience supporting a call center population and/or providing desk side support desirable

Responsibilities

• Responding to internal customers calling to report problems and resolving technical problems
• Utilize a customer service attitude and approach to providing assistance and solutions
• Coordinate with users to determine computing needs and order hardware as appropriate
• Prioritization of requests based on severity and commercial prioritization.
• Managing root cause analysis and preventive measures to ensure effective problem resolution
• Assuming ownership for critical problems with proactive communication and follow through to completion
• Maintaining accurate contact and alert lists for team and customer communications
• Assist in the development of help desk process and procedures for the support of help desk functions and team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level