Help Desk Analyst | Tier 1 Support

TEKsystems • Columbus, IN

3d • $23 - $25 • Onsite

About The Position

This person will be hired on as a Tier 1 Support Technician. Their primary responsibility is phone support and ticket assignments and if there is time they will help with training and higher level tasks. There are a lot of software and hardware fixes, replacing monitors, printer fixes on DHCP and getting IP address and printed off the network and replacing printers. They could also help with hardware deployments supporting rollouts and refresh projects. Will work with new hires to help onboard with IT equipment. They will work from the ServiceNow ticketing system to respond to requests, support walk up users, respond to MS Teams messages. They will meet and support users in the plant as needed. There are approximately 2K users. They will work closely with the level 2 support team members.

Requirements

• Experience with W10/W11, O365, imaging, Active Directory, DHCP, MS Exchange, Azure.
• Proficiency in software and hardware troubleshooting.
• Strong customer service skills.
• Excellent communication skills.
• Problem-solving abilities.
• Team player with a good attitude.

Nice To Haves

• Help desk support experience.
• Customer service experience.
• Phone support experience.

Responsibilities

• Provide phone support and manage ticket assignments.
• Perform software and hardware fixes, including replacing monitors and printers.
• Troubleshoot DHCP and IP address issues for printers.
• Assist with hardware deployments, rollouts, and refresh projects.
• Onboard new hires with IT equipment.
• Utilize the ServiceNow ticketing system for requests.
• Support walk-up users and respond to MS Teams messages.
• Meet and support users in the plant as needed.
• Collaborate with the level 2 support team.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed