Help Desk Analyst
About The Position
Build Your IT Career with a Team That Makes a Difference Looking for more than just another help desk job? Join KVC and put your technical skills to work supporting the people who make a meaningful impact in the lives of children and families every day. If you're customer-focused, enjoy solving problems, and thrive in a collaborative environment, we'd love to hear from you. Why Join KVC? • Work Wellbeing Score: 83 • Meaningful work that supports a mission-driven organization • Opportunities for training, professional development, and technical certifications • Collaborative team culture built on innovation, compassion, and continuous improvement • Variety in your day with both onsite and remote support opportunities What You'll Do As a Help Desk Analyst, you'll serve as the primary point of contact for technical support within your region while providing remote assistance across the agency. You'll troubleshoot hardware, software, networking, and user account issues while delivering outstanding customer service and keeping our technology running smoothly.
Requirements
- Associate degree or equivalent work experience
- Valid driver's license and auto insurance
- 1–3 years of experience supporting PC hardware, software, and data networking in a business environment
- Strong troubleshooting and critical thinking skills
- Excellent customer service and communication abilities
- Ability to explain technical concepts to both technical and non-technical users
- Initiative, accountability, teamwork, and a commitment to continuous learning
Nice To Haves
- Degree in an Information Technology field
- CompTIA A+, Network+, Microsoft Certified Professional (MCP), or willingness to earn these certifications
Responsibilities
- Respond to help desk tickets and incoming support calls
- Troubleshoot PC hardware, software, networking, and application issues
- Escalate complex issues to Tier 2 support when needed
- Create and manage user accounts, phone numbers, and voicemail
- Document work in the help desk ticketing system
- Assist with IT maintenance projects and inventory management
- Develop user training documentation and knowledge base articles
- Participate in occasional on-call support
- Travel as needed within your assigned region
Benefits
- Opportunities for training, professional development, and technical certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
