Help Desk Analyst-1
About The Position
Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care. It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community. This role is Benefits Eligible and Full-Time with a Variable 10-Hour Shift in the ISS Technical Services department. The Help Desk Analyst answers and triages requests to the Service Center and provides first level support. They document requests and escalate to second or third level support when needed. They monitor dashboards and alarm panels following appropriate procedures or protocols, and check and record system statistics to ensure proper operations. This role also provides onsite triaging of end user support devices.
Requirements
- Two years on the job training in Information Systems; or One year of computer operations experience and A+ certification; or One year of IS trade school training or college degree.
Responsibilities
- Provides technical analysis to maintain and enhance Hospital Information systems.
- Coordinates service requests for hospital information system users.
- Ensures that all major systems are operational.
- Provides minor repair and preventive maintenance of end point devices, networking, workstations, phones, fax, printers, and network/workstation UPS equipment.
- Inventories end user equipment and parts.
- Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.
- Performs other duties as assigned.
Benefits
- Benefits Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
