Desktop Systems Specialist 1

Sanders Industries Holdings • Fountain, CO

6h • Onsite

About The Position

The Help Desk Analyst provides front-line technical support by troubleshooting software, hardware, and network-related issues. This role manages and deploys mobile and computing devices, supports employee onboarding and offboarding from an IT perspective, and maintains IT documentation, protocols, and user guides. The Help Desk Analyst delivers courteous, timely support to end users and performs other related duties as assigned to support daily IT operations. RMB Products is a leader in advanced thermoplastic manufacturing, including rotational molding, additive manufacturing, and custom fabrication. We support aerospace, chemical processing, and industrial customers with high-performance polymer solutions. RMB fosters a culture of technical excellence, continuous improvement, and pride in delivering complex, high-value products.

Requirements

• Must be proficient in PC hardware support and repair
• Must be proficient in device management for multiple device types
• Must be proficient in current Windows applications, MS Office, Exchange, SharePoint, Active Directory, and Cisco products
• Strong analytical and problem-solving skills
• Excellent customer service skills
• Self-starter, highly motivated, well organized and service oriented
• High School diploma or equivalent
• 2 years’ experience in PC repair is required
• 2 years’ experience with AD/GP required

Nice To Haves

• Microsoft certification preferred
• 2 years’ experience in Customer Service preferred
• Experience with HelpStar preferred

Responsibilities

• Troubleshoots software, hardware and networking tickets
• Issues and manages mobile and computing devices and trains users on their use
• Performs all employee on-boarding and off-boarding IT related tasks
• Maintains IT protocols, manuals and other IT related documentation
• Provides courteous and prompt response to IT related requests for assistance
• Perform other related duties as assigned

Benefits

• medical
• dental
• vision
• short and long-term disability coverage
• accident insurance
• critical illness insurance
• basic and supplemental life insurance
• employee assistance plan
• retirement savings and matching
• other developmental opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees