Help 365 Bilingual Mobile Case Manager (English/Spanish)

NY Common Pantry•New York, NY

2h•$22 - $24•Hybrid

About The Position

New York Common Pantry (NYCP) is seeking a Help 365 Bilingual Mobile Case Manager (English/Spanish) to join their growing team. NYCP is a large hunger relief organization that provides food assistance, case management, nutrition education, and hygiene services. They utilize a holistic approach to poverty reduction, aiming to establish long-term stability for their clients. The Social Care Network Resource and Referral Case Manager will work with various database referral platforms to connect households with appropriate services within NYCP, addressing social determinants of health. This role involves monitoring referral systems, assessing needs, connecting clients to services, providing follow-up, and maintaining reporting tools. Additionally, the position includes conducting benefits screenings and assisting with public benefits applications such as SNAP, TANF, Safety Net, and Rental arrears.

Requirements

An Associate’s degree in Social Work or Human Services.
A minimum of two years of relevant work experience.
Full professional proficiency level in English and Spanish is required.
Travel between multiple job locations is required.
Commitment to helping the communities in need and NYCP’s work and mission.
Knowledge of Access HRA and HRA Applications.
Experience with public benefits, entitlements, and associated systems (e.g., SNAP, TANF, One Shot Deal, ERAP, etc.).
Proficient with Microsoft Office Suite and Google Drive.
Professional skills in data entry and spreadsheets, and the ability to learn new software quickly.
Professional written and verbal communication skills.
Multi-task and work in a highly trafficked area.
Comfort in a fast-paced work environment and working under tight deadlines.
Comfortable working with and engaging individuals from diverse backgrounds and communities.

Responsibilities

Travel throughout New York City to assigned partner sites, community locations, and outreach events to provide benefits enrollment and social care services.
Develop and maintain relationships with community partners and identify opportunities for expanded benefits enrollment services.
Manage assigned caseloads from partner sites and social care referral platforms (e.g., Unite Us, Mount Sinai clinics, Mobile Partners).
Provide direct enhanced services to participants in accordance with WholeYouNYC program guidelines established by Public Health Solutions and Unite Us.
Conduct outreach and follow-up with referred individuals and families to connect them with food assistance, public benefits, healthcare coverage, and other supportive services.
Accurately document all services provided using contracted service notes to ensure compliance with program requirements; ensure timely and proper case closure upon successful delivery of services.
Screen participants for eligibility, and assist with applications and recertifications for public benefits programs, including SNAP, Cash Assistance/TANF, One Shot Deal, SSI/SSD, Medicaid, Fair Fares, and other available resources.
Facilitate formal mediation between applicants and HRA as needed to secure benefits.
Confirm receipt and amounts of awarded benefits upon application completion.
Provide participants with vetted information about local community resources.
Elevate complex or high-priority cases to supervisors as needed for guidance and support.
Other responsibilities as assigned.