HELOC Specialist

Federal Hill Mortgage Company LLC•Baltimore, MD

5d•$45,000 - $150,000

About The Position

Federal Hill Mortgage is a growing mortgage lender committed to delivering exceptional service, competitive products, and streamlined processes to our clients and referral partners. We pride ourselves on professionalism, responsiveness, and building long-term relationships in the communities we serve. We are expanding our team and seeking an experienced and driven HELOC Specialist to focus on originating and managing Home Equity Line of Credit (HELOC) transactions. The HELOC Specialist will be responsible for originating, structuring, and guiding borrowers through the HELOC process from initial inquiry through closing. This role requires strong product knowledge, attention to detail, and excellent customer service skills. The ideal candidate is comfortable handling inbound leads, generating new business, and collaborating with processing and underwriting teams to ensure smooth and timely closings.

Requirements

2+ years of mortgage lending experience (HELOC experience preferred)
Active NMLS license (or ability to obtain)
Strong understanding of mortgage underwriting guidelines and credit analysis
Excellent communication and relationship-building skills
Detail-oriented with strong organizational abilities
Ability to manage multiple files simultaneously
Experience with LOS systems and CRM platforms
Self-motivated and performance-driven

Nice To Haves

Established referral network
Experience in retail, broker, or correspondent lending
Proven track record of meeting or exceeding production goals

Responsibilities

Originate and structure Home Equity Line of Credit (HELOC) loans
Educate borrowers on HELOC products, terms, rates, and qualification requirements
Collect and review borrower documentation for completeness and accuracy
Maintain consistent communication with clients throughout the loan process
Coordinate with processing, underwriting, and closing teams
Ensure compliance with all federal, state, and company lending guidelines
Follow up with past clients and referral partners to generate additional business
Track pipeline and maintain accurate CRM records