Heavy-Duty Truck Service Writer / Fleet Service Coordinator [508]

TCI Transportation

27d

About The Position

TCI Maintenance is seeking an experienced Heavy-Duty Truck Service Writer to support its fleet maintenance team. The role coordinates customer service requests, repair appointments, technicians, vendors, and work orders, while helping keep shop operations organized and customers informed. It also monitors preventative maintenance and inspection requirements, tracks service deadlines, and maintains accurate records and reports. The position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, and pays $19.00–$24.00 per hour depending on experience, plus quarterly incentives.

TCI is a family-owned company doing business since 1978. The company describes its culture as focused on teamwork, accountability, safety, customer service, ethical and transparent conduct, and creative problem-solving.

Requirements

• Previous Service Writer or Service Advisor experience in a commercial truck repair, diesel maintenance, or fleet service environment.
• Strong customer service and communication skills.
• Excellent organization, multitasking, and follow-through.
• Ability to coordinate multiple service requests in a fast-paced shop.
• Strong attention to detail and accurate recordkeeping.
• Comfort using computers, service management software, and Microsoft Excel.
• Ability to work independently while supporting a team.

Nice To Haves

• Knowledge of preventative maintenance schedules, DOT inspections, and commercial vehicle repair.
• Experience with fleet maintenance management systems, including Fusion.
• Familiarity with BIT inspections and opacity testing requirements.
• Experience coordinating repairs for commercial fleets, leasing operations, or rental equipment.

Responsibilities

• Serve as a primary point of contact for fleet maintenance customers.
• Coordinate preventative maintenance, inspections, and repair appointments.
• Communicate with customers about service schedules, equipment needs, and recommended repairs.
• Schedule outside vendors and coordinate replacement rental equipment when needed.
• Open, process, update, and close service work orders accurately.
• Coordinate service assignments with technicians and shop management.
• Review completed work orders and communicate additional repair needs.
• Maintain accurate service records and provide documentation to customers.
• Monitor upcoming and overdue preventative maintenance and inspection requirements.
• Track BIT inspections and opacity testing schedules using Fusion and Excel.
• Assist with yard checks and verify equipment maintenance status.
• Prepare reports, track service deadlines, and follow up on outstanding work.

Benefits

• Quarterly incentives, including safety incentives up to $300 when requirements are met.
• Weekly pay with direct deposit available.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Employer-paid life and AD&D insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed