Heavy Duty Truck Mechanical/Electrical Service Consultant (Hybrid)

DXC Technology•Troy, MI

30d•Hybrid

About The Position

This position is in support of the Cummins Client to provide technical product support for Meritor heavy duty truck components. Responsibilities include technical troubleshooting over the phone and email support, warranty adjudication, product support and customer support related to contacts from the Customer’s clients and Customer personnel involving customer products, and processing product warranty claims. Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada). The position also includes the processing and verification of warranty claims. Training would be provided on all products and software used in daily tasks. These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation and EV systems as examples.

Requirements

Exceptional customer service skills
Computer proficient, with great typing skills and detailed oriented to handle the database
Able to communicate diagnostic information over the phone in a clear and concise manner
Medium/heavy duty truck component background
Troubleshoot truck component failures mechanically and electrically
Provide customer service, problem resolution for both technical/warranty over the phone and via email
Strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
Strong spatial relationship skills
Able to understand mechanical operations regarding component functions and failure analysis
Strong background in electrical troubleshooting
Strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience
Automotive work experience to include hands-on mechanical and/or electrical product experience (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
Working mechanical knowledge of Class 7 and 8 “Over the Road Trucks”
Mechanical skills or electrical skills with trucks or cars

Nice To Haves

ASE Automotive and Heavy Truck certifications
A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred
Strong computer and typing skills
Exceptional attention to detail and documentation skills
Time management and multitasking ability
Strong problem-solving skills
Ability to work well within a team

Responsibilities

Technical troubleshooting over the phone and email support
Warranty adjudication
Product support
Customer support related to contacts from the Customer’s clients and Customer personnel involving customer products
Processing product warranty claims
Providing specialized mechanical/technical support and warranty adjudication for product lines to repair facility networks throughout North America (U.S. and Canada)
Processing and verification of warranty claims