Heavy Duty Truck Mechanical/Electrical Service Consultant - MI HYBRID

DXC Technology•Troy, MI

2d•Hybrid

About The Position

This contact center role involves interacting with clients' customers daily, providing troubleshooting support over the phone and via email. The position requires computer proficiency, great typing skills, and attention to detail for database management. Candidates must be able to clearly and concisely communicate diagnostic information. The role focuses on medium/heavy duty truck component failures, both mechanical and electrical, and provides customer service and problem resolution for technical and warranty issues. A strong understanding of mechanical operations, component functions, failure analysis, electrical troubleshooting, wiring schematics, and electrical diagnostic principles is essential. Practical experience with automotive work, including hands-on mechanical and/or electrical product experience with components like axles, brakes, drivelines, transmissions, trailer products, transfer cases, and wheel-ends, is required. The company places a high emphasis on practical experience and certifications such as ASE Automotive and Heavy Truck certifications. A working mechanical knowledge of Class 7 and 8 “Over the Road Trucks” is necessary. The team technically diagnoses issues when truck components like axles, brakes, drivelines, transfer cases, or other components break.

Requirements

Exceptional customer service skills.
Computer proficiency with great typing skills.
Detailed oriented to handle the database.
Ability to communicate diagnostic information over the phone clearly and concisely.
Medium/heavy duty truck component background.
Strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge.
Strong spatial relationship skills.
Strong background in electrical troubleshooting.
Strong understanding of wiring schematics and electrical diagnostic principles.
Practical application experience in automotive work, including hands-on mechanical and/or electrical product experience (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples).
Working mechanical knowledge of Class 7 and 8 “Over the Road Trucks”.
Mechanical skills or electrical skills with trucks or cars.
Legally authorized to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

Certifications to include ASE Automotive and Heavy Truck certifications.
Exceptional attention to detail and documentation skills.
Time management and multitasking ability.
Strong problem-solving skills.
Ability to work well within a team.
A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred.

Responsibilities

Troubleshoot truck component failures mechanically and electrically over the phone.
Provide customer service and problem resolution for technical/warranty issues over the phone and via email.
Communicate diagnostic information over the phone in a clear and concise manner.
Manage and update databases with detailed information.
Technically diagnose issues when truck components break.