Hearing Representative - Intermediate

Equifax • St. Louis, MO

31d • Hybrid

About The Position

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. As a Hearing Representative, you will be providing representation for employer Representative is essential to ensuring excellent customer service is provided to our clients. The Hearing Representative is responsible for analyzing individual case information by reviewing data accessed through the PC, document images, and client witness discussions. As part of the Appellate Division, you will be responsible for preparing our clients and their witnesses to attend unemployment compensation appeal hearings and advocating on their behalf. This is a client-facing and deadline-driven role which requires you to remain up to date and knowledgeable about state-specific laws and statutes regarding UI benefits. clients during unemployment compensation hearings.

Requirements

• Minimum of 2 years of unemployment or administrative hearings experience
• Ability to represent clients in unemployment hearings via phone
• Ability to learn state regulations, departmental procedures and internal systems
• Excellent communication skills, both verbal and written

Nice To Haves

• Attorney or J.D., legal education or paralegal certification
• Ability to work in a fast paced environment and adhere to deadlines
• Experience with G Suite
• Can be located in: St. Louis, Missouri Houston, Texas Rochester, New York Columbus, Ohio

Responsibilities

• Determine and discuss strengths and weaknesses of individual unemployment compensation cases with client witnesses
• Analyze facts (known and new) as well as documentation and draw conclusions as to how that may impact a case to then use that information during hearings via direct or cross examination, entering exhibits, raising objections, etc.
• Prepare client witnesses for unemployment hearing proceedings
• Document all communication with client witnesses

Benefits

• comprehensive compensation and healthcare packages
• 401k matching
• paid time off
• organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees