Hearing Instrument Specialist / Licensed Hearing Aid Dispenser
About The Position
Cranston Hearing Center is seeking a Licensed Hearing Aid Dispenser / Hearing Instrument Specialist (HIS) to join their trusted, patient-focused hearing care team in Cranston, RI. This role offers an opportunity for a provider who values meaningful patient relationships, advanced hearing technology, and a supportive clinical environment, without high-pressure sales tactics. The position involves comprehensive patient care, including conducting hearing evaluations, recommending and fitting personalized hearing solutions, providing ongoing follow-up care and education, and performing minor repairs. The role also emphasizes building long-term patient relationships through high-touch care and ensuring patient satisfaction and retention. Additionally, the specialist will support clinic growth through retention, referrals, and outreach, maintain accurate records, and collaborate with support staff for efficient clinic operations.
Requirements
- Licensed Hearing Aid Dispenser / Hearing Instrument Specialist (required)
- Strong communication, counseling, and patient education skills
- Ability to work both independently and collaboratively in a team environment
- High level of professionalism, organization, and attention to detail
- A patient-first mindset and passion for improving quality of life through better hearing
Responsibilities
- Conduct comprehensive hearing evaluations in accordance with Rhode Island licensing guidelines
- Recommend personalized hearing solutions based on patient needs, lifestyle, and hearing goals
- Fit, program, and adjust hearing instruments to ensure optimal comfort and performance
- Provide ongoing follow-up care, counseling, and long-term patient support
- Educate patients and their families on hearing loss, treatment options, and device use
- Perform in-office cleanings, troubleshooting, and minor repairs
- Build long-term, trusted patient relationships through education and high-touch care
- Deliver a compassionate, supportive experience aligned with a “patient for life” approach
- Ensure consistent communication and follow-up to drive patient satisfaction and retention
- Support clinic growth through patient retention, referrals, and local outreach efforts
- Contribute to appointment conversion and overall clinic performance
- Maintain accurate, timely patient records and documentation
- Follow established clinical workflows and best practices
- Partner with support staff to ensure an efficient, organized clinic environment
Benefits
- 401(k) with matching
- Medical, dental, and vision insurance
- Employer-paid life insurance
- Optional supplemental life & AD&D
- Critical illness & hospital indemnity coverage
- Short-term & long-term disability
- Paid time off
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
