Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Gurnee, IL

70d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser in meeting goals and carrying out daily duties at the Sam's Club Hearing Aid Center in Gurnee, Illinois. The role engages customers, supports hearing health needs, educates people about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based in the Hearing Aid Center but involves spending 95% of the time walking and working throughout the club, intercepting members, and setting hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient or customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center products and services.
• Set the stage for full hearing tests and full product purchases when interacting with members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in non-hearing-aid product sales.
• Learn and use the handheld screener, when permitted by state regulations, as a tool to identify qualified leads.
• Help call previously tested members, with or without sales, and medical referrals to schedule return visits when necessary.
• Promote the Hearing Aid Center during Sam's Club events, Hearing Aid Center events, and possibly outside marketing events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED