Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC•Cicero, IL

125d•Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser with meeting goals and completing daily duties. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based at the Hearing Aid Center inside a Sam’s Club in Cicero, Illinois. Although based in the center, the employee will spend approximately 95% of their time walking and working in the club, engaging members and setting hearing tests.

Requirements

High school diploma or equivalent.
Strong customer service, sales, or retail experience.
Experience working with PC hardware and software, including general computer and Internet knowledge.
Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
Previous experience with patient or customer appointment scheduling.
Proficiency with basic computer systems and scheduling software.

Responsibilities

Maintain working knowledge of all Hearing Aid Center products and services.
Set the stage for full hearing tests and full-boat purchases when interacting with members.
Complete 30–50 outbound calls daily to prospective and/or existing customers.
Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist working in the center.
Promote and sell non-hearing-aid products to members who do not have hearing loss; a 50% increase in non-hearing-aid product sales is expected.
Learn and use the handheld screener, when permitted by state regulations, as a tool to identify qualified leads.
When necessary, call previously tested members, including those who did or did not make a purchase, and medical referrals to schedule return visits.
Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and potentially outside marketing events.
Spend approximately 95% of working time walking and working in the club, engaging members and setting tests.