Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Grand Prairie, TX

112d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser with daily duties and goals at a Sam's Club Hearing Aid Center. The role engages customers, supports hearing-health needs, provides education about hearing wellness, schedules appointments, and supports business growth through community outreach and relationship building. The position is based on-site at the Hearing Aid Center in Grand Prairie, Texas. Although based in the center, the role spends 95% of its time walking and working in the club, engaging prospective customers and arranging hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience scheduling patient or customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of Hearing Aid Center products and services.
• Set the stage for a full hearing test and full purchase when interacting with members.
• Make 30–50 outbound calls daily to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss; a 50% increase in sales of these products is expected.
• Learn and use the handheld screener, when permitted by state regulations, to identify qualified leads.
• When necessary, call previously tested members, including those who did not make a purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and possibly external marketing events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED