Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Fort Worth, TX

125d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser with meeting goals and daily duties. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based at the Sam's Club Hearing Aid Center in Fort Worth, Texas. Although based in the Hearing Aid Center, the employee will spend 95% of their time walking and working the club, intercepting members, and setting tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient or customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center products and services.
• Prepare members for a full hearing test and potential purchase when interacting with them.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss; a 50% increase in non-hearing-aid product sales is expected.
• Learn and use the handheld screener, when permitted by state regulations, to intercept members and generate qualified leads.
• When necessary, call previously tested members, including those who did not purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam's Club events, Hearing Aid Center events, and possibly outside marketing events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED