Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Lansing, MI

70d

About The Position

The Hearing Ambassador assists the licensed dispenser with meeting goals and completing daily duties. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based in a Hearing Aid Center (HAC), but involves spending 95% of the time walking and working in the club to engage potential customers and schedule hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient or customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of Hearing Aid Center products and services.
• Prepare members for a full hearing test and a full boat purchase when interacting with them.
• Make 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in non-hearing-aid product sales.
• Learn and use the handheld screener, when permitted by state regulations, to identify qualified leads.
• When necessary, call previously tested members—with or without sales—and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and potentially outside marketing events.
• Spend most of the working time walking and working in the club to engage potential customers and schedule tests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED