Hearing Ambassador (Patient Care Coordinator)

NationsBenefits • Kenosha, WI

3d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser in meeting goals and completing daily duties. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based on-site at a Sam’s Club Hearing Aid Center in Kenosha, Wisconsin. Although based in the Hearing Aid Center, the ambassador spends 95% of the time walking and working in the club, intercepting members, and setting tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of Hearing Aid Center products and services.
• Set the stage for a full test and a full-boat purchase when interacting with members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss; a 50% increase in non-hearing-aid product sales is expected.
• Learn and use the handheld screener, when permitted by state regulations, to intercept and qualify leads.
• When necessary, call previously tested members, including those who did not purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center at Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.
• Walk and work throughout the club to intercept members and set tests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED