Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Flagstaff, AZ

56d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser with daily duties and goals at a Sam’s Club Hearing Aid Center. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based on-site in the Hearing Aid Center in Flagstaff, Arizona, but spends approximately 95% of the time walking and working the club to engage prospective customers and set hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software, including general computer and internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience scheduling patient or customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of Hearing Aid Center products and services.
• Prepare members for a full hearing test and a potential hearing-aid purchase during customer interactions.
• Make 30–50 outbound calls each day to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests per day for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in non-hearing-aid product sales.
• Learn and use the handheld screener, when permitted by state regulations, to identify qualified leads.
• When necessary, call previously tested members, including those who did not purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and possibly external marketing events.
• Spend approximately 95% of working time walking and working the club to engage prospective customers and arrange hearing tests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED