Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Franklin, TN

112d

About The Position

The Hearing Ambassador assists the licensed dispenser in meeting goals and carrying out daily duties. The role engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based in a Hearing Aid Center (HAC), but spends approximately 95% of the time walking and working in the club, engaging prospective customers, and arranging hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience scheduling patient or customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center products and services.
• Prepare Members for a full hearing test and potential purchase when interacting with them.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to Members who do not have hearing loss; a 50% increase in non-hearing-aid product sales is expected.
• Learn and use the handheld screener, when permitted by state regulations, to identify qualified leads.
• When necessary, call previously tested Members, including those who did not make a purchase, and medical referrals to schedule return visits.
• Promote the Hearing Aid Center at Sam’s Club events, Hearing Aid Center events, and possibly external marketing events.
• Engage customers, educate them about hearing wellness, schedule appointments, and build customer relationships through community outreach.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED