Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC • Merrillville, IN

112d • Onsite

About The Position

The Hearing Ambassador assists the licensed dispenser with meeting goals and completing daily duties. The role engages customers, supports hearing-health needs, educates individuals about hearing wellness, schedules appointments, and supports growth through community outreach and customer relationship building. The position is based on-site at the Sam’s Club Hearing Aid Center in Merrillville, Indiana. Although based in the center, the role spends approximately 95% of its time walking and working the club to engage members and schedule hearing tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience scheduling patient or customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Maintain working knowledge of Hearing Aid Center products and services.
• Set the stage for a full test and a full-boat purchase when interacting with members.
• Make 30–50 outbound calls daily to prospective and/or existing customers.
• Secure at least four immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist at the center.
• Promote and sell non-hearing-aid products to members who do not have hearing loss, with an expected 50% increase in sales of those products.
• Learn and use the handheld screener, when permitted by state regulations, as a tool for identifying qualified leads.
• When necessary, call previously tested members—with or without a sale—and medical referrals to schedule return visits.
• Promote the Hearing Aid Center during Sam’s Club events, Hearing Aid Center events, and potentially outside marketing events.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED