Spanish/English Healthcare Virtual Assistant – Front Office, Billing & Marketing Support (Remote)

Snapscale

2d•Remote

About The Position

Snapscale is looking for a bilingual (English/Spanish) Healthcare Virtual Assistant (HVA) to support a US-based Physical Therapy practice. This role combines complete front-office patient coordination, revenue cycle/billing assistance, credentialing support, and light marketing. The ideal candidate is a proactive, self-motivated multitasker with strong US-based healthcare support experience, capable of independently managing administrative and financial workflows while the clinical team operates remotely.

Requirements

Fluency in both English and Spanish (Bilingual) is a hard requirement
Prior experience in a US-based healthcare or medical office environment
Extensive hands-on experience with Prompt EMR (Completion of Prompt University required prior to start)
Experience handling insurance verifications, medical billing, and credit card processing
Comfortable working with AI tools, Spruce messaging, and general administrative technology
Experience creating marketing materials via Canva
Highly organized, proactive self-starter capable of operating independently without local supervision
Must meet work-from-home remote requirements under the SafeBase Initiative

Responsibilities

Handle patient calls, secure messaging (Spruce), appointment scheduling, and recalls
Manage and fill open schedule slots using ClassPass
Perform insurance verifications, pre-authorizations, and prior authorization processing
Handle medical billing, coding assistance, claims processing, payment follow-ups, and patient credit card processing
Manage provider credentialing documentation and practice listings
Manage the owner’s email inbox, patient intake, and administrative documentation
Support outreach activities and create promotional materials using Canva