Healthcare Virtual Assistant - Freelance, Remote
About The Position
Our client owns and operates a behavioral health private practice with offices in Raleigh, NC and the Salem/Portland, OR area. The practice is building out its internal systems and support team as it grows. They're looking to bring on a dedicated assistant with genuine healthcare experience to support the clinical and administrative side of the practice. This role exists to bring in someone who already understands the healthcare world and can hit the ground running on intake, insurance claims, and documentation — freeing the practice owner from the administrative load of prior authorizations and claims follow-up so she can focus on patient care. This is intended as a long-term seat on the team, not a temporary fix.
Requirements
- Genuine, hands-on prior experience in a healthcare or medical setting
- Experience with medical insurance processes, including claims submission and following up on denials/rejections
- Experience with patient intake and/or medical documentation (charts, letters, records)
- Comfortable working in or learning an EHR system for daily data entry and recordkeeping
- Professional written and verbal communication skills suitable for direct patient interaction
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Nice To Haves
- iCANotes experience a plus, but not required
- Even-keeled and patient, especially with individuals who may be struggling or distressed
- Empathetic communicator who never gets short with patients, even under pressure
- Reliable and consistent — this is a long-term role, not a short-term gig
- Comfortable helping shape and improve processes that are still being built out
- Proactive about following up and closing the loop, especially on insurance claims
Responsibilities
- Gather patient information and set up new patient charts
- Schedule initial appointments
- Support the ongoing development of a standardized intake process alongside the practice owner
- Process prior authorizations
- Submit and manage insurance claims
- Follow up directly with insurance companies on denied or rejected claims to get them resolved
- Draft patient-related documents, including diagnosis letters, ESA letters, and work-excuse letters
- Maintain accurate, up-to-date records in the practice's EHR system (iCANotes)
- Handle general data entry and recordkeeping
- Help create and maintain internal policies and standard operating procedures
- Communicate with patients professionally and with empathy, including those who may be having a difficult day
- Coordinate with the practice owner via WhatsApp, RingCentral, and Google Meet as needed
Benefits
- No benefits package included
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
