About The Position
Snapscale is looking for a detail-oriented Healthcare Virtual Assistant (HVA) specializing in Orthodontics to support a high-volume, multi-location US orthodontic practice. Phase one of this role focuses exclusively on non-patient-facing insurance verification, benefit breakdown, and accurate data entry. The ideal candidate possesses deep orthodontic industry knowledge, high data-entry accuracy, and direct experience navigating Cloud 9 software under strict accuracy protocols.
Requirements
- Direct experience in an Orthodontic practice/setting is strictly required
- Hands-on experience with Cloud 9 Ortho software is required
- Proven track record in US dental/orthodontic insurance verifications, fee schedules, and benefit breakdowns
- Exceptional data-entry accuracy and attention to detail
- Strong written English communication skills
- Highly structured, methodical, and process-driven mindset
- Must work from an authorized controlled office environment (SafeBase Initiative™)
Responsibilities
- Perform detailed insurance benefit lookups for new patient exams across multiple clinic locations
- Accurately extract and enter benefit data into Cloud 9 (annual maximums, percentage coverage, age limits, network status, etc.)
- Cross-reference insurance details using Podium call transcripts and system recordings to guarantee 100% verification accuracy
- Input patient medical history forms received via the patient portal directly into Cloud 9 Ortho
- Follow up on pending pre-authorizations and required pre-exam dental hygiene steps
- Assist with potential expansion into block-scheduling and inbound call coordination in future phases
Benefits
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Transportation allowance
- Perfect attendance bonus
- Other employee incentives
- Yearly salary increase
- Free lunch everyday
- Opportunities for career growth and development
- Fun and supportive working environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
