Healthcare Support Specialist

U.S. Bank • Minneapolis, MN

4d • Hybrid

About The Position

The Healthcare Support Specialist is a customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working under the direction of Healthcare Relationship Managers and Practice Finance Business Development Officers. Supports sales teams in executing a One Bank strategy and growing market share. Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional. The Healthcare Support Specialist role is heavily focused on working directly with Healthcare Relationship Managers and Business Development Officers to ensure that the sales validation on all Salesforce opportunities are completed accurately and timely to ensure real-time reporting for all products and correct incentive credit for bankers.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically seven or more years of job-related experience
• Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
• Effective interpersonal, verbal and written communication skills

Nice To Haves

• Experience working with closing commercial loans for the healthcare industry
• Considerable knowledge of departmental and bank products and services
• Proven customer service and problem resolution skills
• Expert level user with nCino and Salesforce software

Responsibilities

• Working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship.
• Working under the direction of Healthcare Relationship Managers and Practice Finance Business Development Officers.
• Supporting sales teams in executing a One Bank strategy and growing market share.
• Retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.
• Ensuring that the sales validation on all Salesforce opportunities are completed accurately and timely to ensure real-time reporting for all products and correct incentive credit for bankers.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior