Healthcare Support Specialist [Crestview]

North Florida Surgeons•Crestview, FL

About The Position

The Healthcare Support Specialist is a primary point of contact for the medical office, helping coordinate patient care and serving as a liaison among patients, medical staff, and providers. The role supports front-office operations, patient intake and scheduling, payment collection and reconciliation, insurance verification, and clinic supply management. Travel to cover different locations may be required.

Requirements

Maintain a consistently positive attitude and cheerful demeanor.
Communicate effectively.
Ability to work in a fast-paced environment.
Ability to multitask.
Attention to detail.
Teamwork and collaboration skills.
Ability and desire to learn new things and improve processes.
Ability to listen to and understand patient and provider concerns.
Self- and situational awareness.
High school diploma or equivalent.
At least 6 months of relevant experience scheduling in a medical office environment.
Ability to stand and sit for extended periods.
Ability to lift 25 pounds or more.

Nice To Haves

Medical experience is preferred.
Experience working with a medical EHR; Athena experience is preferred.
Experience in orthopedics or pain management is a plus.

Responsibilities

Welcome and greet patients and visitors in person or over the phone.
Register walk-in new patients and update and verify existing patient demographics, including personal, insurance, and financial information.
Check patients in and facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating with patients and clinical staff.
Schedule in-house MRIs and referrals.
Schedule and reschedule future patient appointments.
Collect patient copayments, coinsurance, and allowable payments, and reconcile payments at the end of each day in the daily batch ledger.
Verify insurance.
Prepare clinic schedules.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain the confidentiality of patients’ personal and financial information.
Keep clinic office supplies adequately stocked by anticipating inventory needs.
Perform other duties as assigned.