Healthcare Support Specialist [Crestview]

North Florida Surgeons, P.A.•Crestview, FL

About The Position

The Healthcare Support Specialist is one of the medical office’s primary points of contact. The role helps coordinate patient care and serves as a liaison among patients, medical staff, and providers. The specialist welcomes patients and visitors, supports patient intake and flow, coordinates scheduling and referrals, handles payment and insurance-related tasks, and protects the confidentiality of patient information. Travel to different locations may be required.

Requirements

High school diploma or equivalent.
At least 6 months of relevant experience scheduling in a medical office environment.
Maintain a consistent positive attitude and cheerful demeanor.
Communicate effectively.
Work in a fast-paced environment and multitask.
Demonstrate attention to detail.
Work collaboratively as part of a team.
Have the ability and desire to learn new things and improve processes.
Listen to and understand patient and provider concerns.
Demonstrate self-awareness and situational awareness.
Able to stand and sit for extended periods.
Able to lift 25 pounds or more.

Nice To Haves

Medical experience preferred.
Experience working with a medical EHR; Athena experience preferred.
Experience in orthopedics or pain management is a plus.

Responsibilities

Welcome and greet patients and visitors in person and over the phone.
Register walk-in new patients and update and verify existing patient demographic, personal, insurance, and financial information.
Check patients in through intake and facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
Schedule in-house MRIs and referrals.
Schedule and reschedule future patient appointments.
Collect patient copayments, coinsurance, and allowable payments, and reconcile payments at the end of each day in the daily batch ledger.
Verify insurance.
Prepare clinic schedules.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain confidentiality of patients’ personal and financial information.
Keep clinic office supplies adequately stocked by anticipating inventory needs.
Perform other duties as assigned.