Full time Support Lead Crestview, FL

Five Below•Crestview, FL

1d•Onsite

About The Position

The Support Lead helps oversee daily store activities and supports store leadership by ensuring associates perform effectively and deliver excellent customer service. The role trains and supports associates, assists with merchandise receiving and organization, drives sales, controls expenses, and partners with the store leadership team on merchandising and World Recovery. The Support Lead may serve as Manager on Duty and take responsibility for store operations, staff management, customer service, and urgent issues. The role also manages store opening and closing procedures and performs store maintenance. Additional responsibilities may be assigned by the Store Manager according to store needs. This is an hourly position starting at $16.00. The schedule is flexible to meet business needs and may include day, evening, weekend, or overnight shifts and travel as required.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts and travel as required.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register.
Frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Frequently ascend and descend ladders to retrieve and put away stock.
Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Frequently move across the sales floor and to and from the stock room to assist customers and retrieve or put away merchandise.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for efficient placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operating procedures.
Drive store sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.