Healthcare Support Specialist I
About The Position
ATA Services, Inc. is seeking a Healthcare Support Specialist I to work with the Agency of Human Services at the Department of Vermont Health Access. The role determines applicant eligibility for Vermont health care programs, including Medicaid, Dr. Dynasaur, Healthy Vermonters, VPHARM, and Vermont Health Connect. The specialist reviews and enters applications, completes eligibility determinations, enrollment and plan selection, and processes changes with close attention to detail. The role regularly handles work across the health care programs and subprograms. Most work is processed offline, with customer outreach completed as needed. This assignment is at least 18 months, with 40 hours per week and a daily schedule anytime between 8:00 a.m. and 4:30 p.m. The position is hybrid, with in-office work once per month, in Waterbury, Vermont.
Nice To Haves
- Experience with Microsoft Word and SharePoint.
- Strong written communication skills.
- Ability to follow complex job aids and instructions.
- Ability to navigate multiple programs and interfaces simultaneously.
- Understanding of, and ability to explain, policies, procedures, rules, and regulations.
Responsibilities
- Research and resolve discrepancies in healthcare profiles.
- Review and enter applications and life changes, ensuring accurate eligibility determinations.
- Work across multiple work buckets.
- Handle subsidy, coverage-date, and eligibility discrepancies.
- Reconcile different systems to ensure data aligns with the health exchange and carrier partners.
- Provide excellent customer service.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
