Healthcare Security Specialist- 40 hours weekly/Variable Shift- Battle Creek

Bronson Healthcare•Battle Creek, NE

21h

About The Position

The Healthcare Security Specialist is responsible for the safety and security of Bronson Healthcare Group properties and grounds, as well as patients, visitors, and staff. Specialists uphold Bronson policies and procedures through the Standards for Excellence and are expected to demonstrate professionalism and exceptional customer service. The role involves responding to calls for assistance and emergency codes, particularly in the Emergency Department; supporting staff with direct patient-care situations that require a security presence; de-escalating stressful situations and assisting with disturbed or resistant patients; and coordinating with staff, visitors, and local law enforcement. Specialists patrol hospital buildings and grounds, investigate and document incidents, enforce No-Trespass orders, assist with parking control, provide escorts, and perform other site-specific duties. When assigned as charge, the specialist coordinates routine operations and directs other personnel.

Requirements

High school diploma or GED.
Valid Michigan driver's license and eligibility to be insured through Bronson's insurance carrier.
Good verbal and written communication skills.
Ability to operate a computer, tablet or mobile device, and security surveillance system for significant portions of the shift.
Ability to take control during stressful situations and emergencies, recognize problems, and take corrective action.
Ability to cope with high stress and respond calmly to others' anger, fear, or hostility; comfort with defusing and de-escalating stressful situations and using patient-management techniques when responding to resistance or workplace violence.
Ability to regularly lift bulky or moderately heavy items up to 50 pounds and occasionally assist with heavier tasks or exert equivalent effort pushing, pulling, or handling materials and equipment.
Ability to perform work that produces high levels of mental or visual fatigue, including interactive, repetitive, or detailed work.
Employees providing direct patient care must demonstrate competencies specific to the population served.
Successfully complete required violent-patient-management and de-escalation training as required by the department and Bronson.

Nice To Haves

Security and/or healthcare security experience.

Responsibilities

Maintain the safety and security of hospital properties, grounds, patients, visitors, and staff.
Uphold Bronson policies and procedures and provide professional, customer-focused service.
Greet patients and visitors and assist them in reaching their destinations.
Complete reports and documentation, including investigating and reporting accidents, thefts, lost property, and safety or security violations; follow up on incomplete incident reports.
Respond to calls for aid and emergency security situations, including emergency codes as necessary, particularly in the Emergency Department.
Work with hospital units and staff in direct patient-care situations requiring a security presence.
Help calm or restrain disturbed patients when necessary, use patient-management techniques, and escort individuals from hospital premises when appropriate.
Communicate and assist with staff, patients, visitors, and local law enforcement during codes and other high-readiness situations.
Enforce No-Trespass orders and identify problems or potential problems, taking corrective action.
Patrol hospital buildings and grounds on scheduled and unscheduled rounds to detect and prevent theft, vandalism, fire, and other security threats.
Serve as charge when assigned, coordinating routine operations, directing other personnel, and assuming functional charge of assigned shifts.
Provide education when asked, such as on access control or fire drills.
Assist with parking control and escort employees and visitors to their cars upon request.
Provide general assistance with car trouble, such as lockouts or jump starts.
Perform site-specific duties as needed.
Maintain annual department continuing-education trainings and certificates, along with system CBLs.