Healthcare Sales Representative

ChenMed • Lathrup Village, MI

6d • $38,509 - $55,013 • Hybrid

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by developing relationships with seniors, local community partners, and senior-focused businesses. The MGC helps enroll new patients in ChenMed and is the first of three tiers in ChenMed’s MGC Success Plan and growth career path.

The role develops skills in arranging, designing, and coordinating sales events and creating cost-effective ways to maintain senior participation and satisfaction. It communicates the ChenMed/JenCare value proposition at community events and helps grow membership through patient referrals. The position primarily takes place off ChenMed premises and requires local, regional, and nationwide travel of up to 75%.

Requirements

• High school diploma or GED required.
• At least 2 years of successful sales experience required.
• Relevant sales experience establishing and maintaining relationships with business or vendor partners.
• Experience in telesales, including entering sales data into a computer while speaking with a customer.
• Current, valid driver’s license that must be maintained.
• High business acumen and acuity.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced work environment.
• Knowledge of negotiation, probing, closing, and objection-handling skills.
• Proficiency with Microsoft Office (PowerPoint, Excel, Word, and Outlook), Salesforce or other CRM tools, and other word-processing, spreadsheet, database, email, and presentation software.
• Strong interpersonal and problem-solving skills, patience, and ability to engage customers in conversation.
• Excellent written and verbal communication, including confident speaking and the ability to communicate one-on-one, by phone, and in group presentations.
• Flexibility and creativity in dealing with customers; a positive, warm, and gentle disposition toward seniors and caregivers; persuasive sales ability without being perceived as pushy.
• Good keyboarding skills and ability to accurately type a significant number of words per minute.
• Fluency in spoken and written English.
• Ability and willingness to travel locally, regionally, and nationwide up to 75%.
• Ability to exercise independent judgment.

Nice To Haves

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Experience working with seniors.
• General understanding of Medicare Advantage.
• At least 2 years of business-to-business experience or equivalent management experience.
• Bilingual ability.

Responsibilities

• Build direct-to-senior and business-to-business partnerships to generate new patient opportunities year-round.
• Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and living communities to explain the ChenMed value proposition.
• Plan, coordinate, and execute local community events, such as information tables, health fairs, and doctor talks, to reach medically underserved, Medicare-eligible seniors age 55 and older.
• Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
• Partner with community officials, businesses, and senior outreach programs to develop initiatives that drive appropriate new-patient growth.
• Schedule one-on-one sales meetings and develop referral relationships with plan agents, independent brokers, and the senior community; respond to customer requests and manage event vendors and venue contract negotiations.
• Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
• Use sales and marketing tools to identify solutions and sell to new customers; maintain client information and document interactions in the designated CRM, including Salesforce, and manage leads effectively.
• Create monthly activity calendars showing community access points and new tabletop venues, and develop penetration plans and initiatives in target markets and channels.
• Re-engage dormant customers through sales tools and marketing campaigns.
• Educate potential patients about ChenMed’s value proposition and healthcare model, deliver presentations to large audiences, and drive new member growth.
• Develop distribution channels that support patient enrollment growth and use sales tools to improve efficiency and collect relevant data.
• Work with sales leadership to improve engagement with distributors, vendors, and community partners.
• Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors under supervision; develop and execute partner strategies and plans.
• Engage new patients through and beyond their first appointment, maintain relationships to support retention, and help address and resolve customer complaints and issues.
• Perform other related duties as assigned.

Benefits

• Great compensation and comprehensive benefits; specific benefit details are available through the linked employee benefits page.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED