Healthcare Sales Representative

ChenMed•Cincinnati, OH

3d•$38,509 - $55,013

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with seniors, local community partners, and senior-focused businesses. The role educates prospective patients about ChenMed/JenCare’s value proposition and healthcare model to support enrollment and membership growth. It is the first of three tiers in the MGC Success Plan and growth career path at ChenMed. The MGC develops skills in planning and coordinating sales events, finding cost-effective ways to encourage senior participation and satisfaction, and supporting referral sales from satisfied patients. The role engages with seniors and community partners in a variety of settings, organizes local outreach activities, develops referral and distribution channels, and maintains relationships with prospective and enrolled patients. Work is primarily conducted off ChenMed premises and requires local, regional, and nationwide travel of up to 75%.

Requirements

High school diploma or GED required.
At least 2 years of successful sales experience required.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Experience in telesales, including entering sales data into a computer while speaking with a customer.
Current, valid driver’s license that can be maintained.
High business acumen and acuity.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency with Microsoft Office applications, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Excellent interpersonal and problem-solving skills, patience, and ability to engage customers in conversation.
Excellent written and verbal communication skills, including confident speaking and rapport-building with customers.
Flexibility and creativity in dealing with customers; positive, warm, and gentle manner with seniors and caregivers; persuasive and motivated approach to sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type a significant number of words per minute.
Fluency in spoken and written English.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
Ability to exercise independent judgment.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field.
Additional formal education, training, and experience may be considered in lieu of the education requirement on a year-for-year basis.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Bilingual ability.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain ChenMed’s value proposition.
Plan, coordinate, and execute local community events, such as information tables, health fairs, and educational talks.
Develop relationships with health plan and insurance agents, brokers, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support new patient growth.
Schedule sales meetings and referral relationships, respond to customer requests, manage event vendors, and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use sales and marketing tools to identify and engage prospective customers; maintain client information and document interactions in the CRM system, including Salesforce, and manage leads effectively.
Create monthly activity calendars of community access points and new venues, and develop market penetration plans and initiatives.
Recover dormant customers through sales tools and marketing campaigns.
Educate prospective patients on ChenMed’s value proposition and healthcare model, deliver presentations to large audiences, and drive new member growth.
Develop distribution channels and use sales tools to support enrollment growth and collect relevant data.
Partner with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, and develop and execute partner strategies with supervision.
Engage with new patients through and beyond their first appointment, maintain relationships with enrolled patients to support retention, and help resolve customer complaints and issues.
Perform other related duties as assigned.