Healthcare Relations Educator, Full-time

HOSPICE SAVANNAH INC•Savannah, GA

25d•Onsite

About The Position

Under the general direction of the Chief Growth Officer or Director of Business Development and Marketing, the Healthcare Relations Educator educates referral sources about Hospice Savannah’s services, access to hospice care, and delivery of end-of-life care, with a strong emphasis on customer service. The role requires knowledge of service appropriateness and the ability to educate individuals and large groups. The position follows a general schedule of eight-hour days, Monday through Friday, with frequent requests to work additional days or hours to attend community functions and events. It involves considerable driving in the employee’s personal vehicle. Reliable transportation, a valid Georgia driver’s license, and current automobile insurance are required; mileage is reimbursed.

Requirements

Bachelor’s degree from an accredited school in business, marketing, education, healthcare, or a related field.
Three years of documented outreach success promoting services or products to medical professionals.
Proven ability to generate and maintain relationships with new and existing accounts, including physicians, healthcare professionals, community agencies, patients, and families.
Proven history of increasing an organization’s census.
Strong interpersonal, written, and verbal communication skills.
Ability to work effectively as a team builder and team player.
Strong customer-service orientation.
Ability to manage multiple priorities with exceptional organizational and time-management skills.
Ability to work autonomously, take initiative, set priorities, organize work, and make independent decisions.
Demonstrated ability to maintain strict confidentiality of patient information.
Working knowledge of computers, Microsoft Office products including Word, Excel, and Outlook, and other database software.
Reliable transportation, a valid Georgia driver’s license, and current automobile insurance.
Ability to lift up to 20 pounds using proper lifting techniques.

Nice To Haves

Healthcare experience.
Master’s degree.
Existing relationships with providers in the community.
Experience with Value Based Physician and ACO accounts.

Responsibilities

Educate referral sources about Hospice Savannah’s services, access to hospice care, and delivery of end-of-life care.
Explain the appropriateness of hospice services to referral sources.
Provide education one-on-one and in large-group settings.
Build and maintain relationships with physicians, healthcare professionals, community agencies, patients, and families.
Attend community functions and events as needed.
Handle patient information with strict confidentiality.