Healthcare Program Manager

Qualtrics • Chicago, IL

7d • Hybrid

About The Position

The Healthcare Program Manager leads complex, cross-solution implementations for Qualtrics’ largest enterprise healthcare clients. The role drives program-level execution across multiple concurrent workstreams, managing risks, issues, and scope boundaries in high-velocity and often ambiguous environments. Reporting to the Director, PMO, the manager influences internal cross-functional teams—including Delivery, Technical, Support, Advisors, and Growth partners—to support seamless, high-quality execution.

The role focuses on program governance, integrated plans and RAID logs, executive reporting, proactive risk and escalation management, clear communication with executive, operational, and technical audiences, and disciplined scope management. The manager also coordinates implementation completion and transitions clients to long-term relationship owners, while adapting program templates and using AI and automation tools to improve reporting and communication.

This position supports high-visibility enterprise healthcare SaaS deployments and works with executive, clinical, operational, and technical leaders at healthcare organizations. The team operates in a hybrid model, gathering in the office three days each week: Mondays, Thursdays, and one additional day selected by the organizational leader. The stated Illinois base annual pay range is $122,500–$148,500; the offered amount may vary based on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an offer.

Requirements

• At least 8 years of program, project, or client delivery management experience.
• Demonstrated experience managing complex cross-functional programs with competing priorities and multiple workstreams.
• Strong healthcare domain knowledge, such as patient experience, clinical operations, digital health, or quality improvement.
• Bachelor’s degree.
• Experience using project or program management software, such as Wrike, and establishing governance structures.
• Ability to drive accountability and follow-through across diverse teams without direct positional authority.
• Strong risk, issue, escalation, scope, and program tracking capabilities.
• Ability to communicate clearly and concisely with executive, operational, and technical audiences.

Nice To Haves

• Experience in healthcare, health tech, or enterprise SaaS environments.
• Master’s degree, such as an MBA, MHA, or MPH.
• PMP or PgMP certification; agile certifications are also supported by the company.
• Experience leveraging AI and automation tools to synthesize operational data and improve executive communication.

Responsibilities

• Manage program-level execution for simultaneous, multi-solution implementations across business units.
• Maintain integrated project plans, RAID logs, and program governance structures, using tools such as Wrike.
• Drive follow-through and accountability across internal teams without relying on direct positional authority.
• Coordinate cross-functional responses to complex client escalations and stabilize workstreams.
• Identify risks early and lead rapid cross-functional responses until issues stabilize.
• Provide concise, tailored updates for executive, operational, and technical audiences, including when information is incomplete.
• Enforce delivery scope and implementation criteria, partnering with Growth on commercial decisions while protecting client relationships.
• Determine when implementations meet completion criteria and coordinate smooth transitions to long-term relationship owners.
• Adapt program templates, synthesize progress data, and use AI and automation tools to streamline reporting and communication.
• Contribute to continuous process improvements and delivery playbooks.

Benefits

• Medical, dental, and vision coverage for employees and dependents.
• Professional certification sponsorship and continuing education support, including PMP, PgMP, and agile certifications.
• Paid vacation, sick leave, paid parental leave, and company holidays.
• 401(k) plan with company matching contributions.
• Wellness reimbursement.
• Mental health benefits.
• Life and disability coverage.
• A sign-on bonus and restricted stock units may be included in an employment offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior