Healthcare Patient Specialist (Calling & Insurance Verification)

Snapscale

6d • Onsite

About The Position

Snapscale is seeking versatile, high-caliber talent for a dynamic dual-focus role at its expanding Mérida Delivery Center. This position is central to U.S. healthcare operations, partnering with premium U.S. medical clinics. The role requires a blend of interpersonal skills for patient care and communication, and analytical skills for insurance verification. This is an administrative operations role, not a clinical practitioner track.

Requirements

• Full Bilingual Fluency: Exceptional, natural English communication skills (written and spoken) are required to negotiate comfortably with U.S. insurance representatives and patients.
• The "Dual" Mindset: You need to be highly articulate and empathetic on the phone, yet structured and zero-tolerance for data entry errors when handling insurance metrics.
• 1–3 years of experience in a clinic administrative role, high-tier customer success, hospitality management, or advanced call center environments.

Responsibilities

• Act as the warm, professional voice of U.S. concierge medical clinics.
• Handle inbound inquiries and conduct proactive outreach for patient scheduling, onboarding, and intake.
• Overcome patient hesitations with empathy and clear, confident communication.
• Call U.S. insurance networks directly to perform deep-dive Verification of Benefits (VOB).
• Cross-reference complex coverage data, deductibles, and co-pays with absolute accuracy.
• Update electronic medical records (EMR/EHR) and billing tracking systems without errors.

Benefits

• Stable, competitive monthly salary (16,000 – 22,000 MXN).
• Premium paid training mapping out both patient psychology and U.S. insurance systems.
• A collaborative, high-energy local office hub with performance-based hybrid/remote roadmaps after 12 months.
• Genuine career scaling within a fast-growing international operations firm.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed