Healthcare Operations Intern

Mosaic Community Health•Bend, OR

About The Position

This position will support the development of a basic understanding of healthcare delivery through the lens of operations systems and functions. This position is a general orientation to healthcare operations and used as an experience to expose interns to career options and education pathways in healthcare. The intern’s learning experience will utilize observation, frequent collaboration with leaders and staff in healthcare operations, and participating in projects or completion of assigned work. Assigned topics and level of complexity will be determined based on the intern’s interest and skills. Operations leadership will identify at least one primary project for the intern’s participation while supporting opportunities that align with the intern’s healthcare learning goals. The COO may delegate the reporting structure to other leaders based on project selection. Observational Learning Based on the intern’s key goals and objectives for their experience with Mosaic, the following observation opportunities will support the learning experience. Learning objectives will augment the value of the observation periods to optimize the experience. Observation assignments may include: Call Center Patient Service Representatives Medical Assistants Registered Nurses Community Health Workers Clinical Risk Management Mobile or Street Medicine Team Operations Leaders Internal Quality Committee Interns will not observe sensitive patient interactions or be permitted to provide direct patient care. Interns, with the assistance of staff members, will gain verbal consent from the patient to be present during care activities. Event Participation Participate in unique events such as Board of Director visits to clinics and Patient Advisory council meetings. Participate with Continuous Improvement or Strategic projects as available or applicable. Key Project Assignment Develop key elements of an assigned project identified as an appropriate level of exploration, learning, and applied skills for the intern. Examples of projects are mapping clinical workflow processes, observational data collection or compliance audits, assessing and developing improvement proposals within a delivery system function such as supply chain, developing a community health or care team integration proposal, supporting an employee health initiative, or assessing and developing a plan for safety improvement.

Requirements

High School Diploma or equivalent.
Interns will not observe sensitive patient interactions or be permitted to provide direct patient care.

Nice To Haves

Associate’s degree (AA/AS) in healthcare, or related field preferred.
Equivalent training, continuing education, and/or experience may be considered in lieu of degree.
Experience in a healthcare setting as a volunteer or intern.
Familiar with standard project management or continuous improvement techniques.
Familiarity with survey research methods.
Familiarity with public health/community health models of healthcare delivery.

Responsibilities

Support the development of a basic understanding of healthcare delivery through the lens of operations systems and functions.
Utilize observation, frequent collaboration with leaders and staff in healthcare operations, and participating in projects or completion of assigned work.
Participate in unique events such as Board of Director visits to clinics and Patient Advisory council meetings.
Participate with Continuous Improvement or Strategic projects as available or applicable.
Develop key elements of an assigned project identified as an appropriate level of exploration, learning, and applied skills for the intern.
Gain verbal consent from the patient to be present during care activities (with staff assistance).