Healthcare Navigator - Co-Op
About The Position
The Population Health Navigator (PHN) is a temporary position through June 2026 that collaborates with primary care practice teams and population health teams to improve care for patients with hypertension, diabetes, or overdue cancer screenings. The goal is to support patients’ health, well-being, and preventive healthcare. The role is primarily virtual/remote, with occasional opportunities for in-person work depending on program or practice needs. The PHN contacts patients by phone, through the patient portal, and by other methods to provide education, arrange follow-up primary care visits and cancer screenings, and understand barriers to care. The navigator works with population health and practice teams to identify ways to improve care for patients with hypertension, diabetes, and overdue screenings. Additional duties may be assigned to support program or organizational priorities.
Requirements
- High school diploma or GED.
- 0–1 years of related work experience.
- Enrollment in a college-level program in a related field.
- Basic familiarity with computers and ability to navigate web-based applications at a basic level.
- Strong interpersonal and customer service skills for communicating with patients, family members, physicians, and other healthcare providers.
- Willingness to learn medical terminology, medical recommendations, hypertension and diabetes, and cancer screening modalities.
- Ability, after training, to use applicable electronic systems, including patient registries and the electronic health record.
- Good judgment and critical-thinking skills.
- Good organizational skills.
- Familiarity with HIPAA regulations and consistent adherence to confidentiality, privacy, and security standards for protected health information.
Nice To Haves
- Strong problem-solving and analytical skills to identify areas of opportunity.
- Proficiency with Microsoft Word and Excel.
Responsibilities
- Integrate into primary care practices and the BILHPN Performance team as a member of care and quality improvement teams, engaging patients on high blood pressure, diabetes, and cancer screenings.
- Learn about HEDIS ambulatory quality measures and communicate relevant information to practice teams.
- Partner closely with the BILHPN Population Health Specialist to support practices in managing patient registries for hypertension, diabetes, and overdue breast, colon, and cervical cancer screenings, helping ensure required testing and medication management.
- Support pre-visit planning, visit-day reminders and processes, and follow-up testing and referrals to improve population health.
- Work collaboratively with practices and providers to contact patients by phone, mail, or electronic messaging to schedule appointments, screenings, and preventive tests.
- Serve as an effective communication link between patients and the practice team.
- Work with the population health team to identify and communicate best-practice opportunities to practice leaders, clinicians, and team members.
- Participate in team meetings and decisions regarding data requirements for proactive management of the team’s patient panel.
- Perform additional duties as assigned to support program or organizational priorities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
