Healthcare Navigator

ROCKY MOUNTAIN HUMAN SERVICES•Colorado Springs, CO

1d•Hybrid

About The Position

Health Care Navigators provide services that include connecting Veterans to VA health care benefits or community health care services. Healthcare Navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team. This position acts as the primary liaison between HAV and the VA or community medical clinic. This position works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans. The Healthcare Navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, administrative specialists, and case management personnel. This position works within this team to provide timely, appropriate, Veteran centered care equitably. The SSVF health care navigator works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.

Requirements

Master’s level social worker or equivalent education and experience
Ability to complete required training as required by VA.
Ability to pass required background checks.
Valid drivers license
Proof of motor vehicle insurance
Personal vehicle in good operating condition for use during work
No major violations in the past three years.
No more than two moving violations in the past three years
Ability to meet and maintain agency driving requirements and operate agency vehicles
Strong communication skills with team members, colleagues, community partners and VA and community health staff.
Maintain strict confidentiality and fulfill requirement of HIPAA laws.
Maintain appropriate boundaries and professional demeanor.
Write effective notes and care plans.
Manage self independently with minimal supervision.
Complete data as needed for contract reporting.
Meet necessary timelines for documentation
Knowledge and understanding of common symptoms of severe and persistent mental illness
Knowledge of VA benefits, crisis services, Medicaid/Medicare and other community resources.
Ability to use person centered approach to coordinating care

Nice To Haves

Experience working with Veteran population, especially homeless Veteran population.
Working knowledge of and/or professional or personal experience with the VA
2-5 years of social work experience, specifically case management and/or care coordination in a healthcare environment.

Responsibilities

Conducts non-clinical assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members and significant others.
Serves as a resource for education, and support for Veterans and families.
Works in coordination with Veterans IDT to develop a care plan, monitors and provides updates to team when appropriate.
Provides comprehensive case management and care coordination across episodes of care and acts as a health coach by proactively supporting Veterans to optimize treatment interventions and outcomes.
Assists in identifying the Veteran and family’s health education needs and provides education services and materials that match the health literacy level of the Veteran.
Participate in regular supervision
Collaborates with other disciplines involved in providing care.
Regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran.
Participates in expanding the knowledge related to health care navigators and the Veteran population.
Develops relationships with community leaders, VA staff and other referral networks.
Identify and report to the Operations Manager and/or Program Manager regarding team activities and issues that may positively and/or adversely influence the delivery of services under the contract.
Complete all documentation as required including but not limited to client contacts, collateral contacts, case management interventions, care plans, behavioral health care visits, and physical health care visits.
Actively communicate with Veterans, family’s and other interdisciplinary team members.
Works with Veterans and families, VA staff and appropriate community agencies as necessary to facilitate services in accordance with SSVF program.
Ability to meet/work with staff, stakeholders or Veterans and family’s in a variety of settings.
Attends staff, team and department meetings.
Attends in-services, staffing and other meetings with supervisor’s approval.
May be appointed to committees.
Participates in agency and community planning and education.
Develops and maintains records, plans and reports.
Sit, stand and walk for reasonable periods of time.
Maintains prompt and regular attendance.
Performs related work as assigned.
Ability to drive personal or company vehicle
Statewide travel may be required.
Travel expected 50% of the time.