Healthcare Access Navigator
About The Position
At Cooper University Health Care, the Healthcare Access Navigator plays a crucial role in ensuring patients receive timely and coordinated care. The position involves appointment scheduling for patients with their Primary Care Provider (PCP) within 7 days or upon discharge, and assisting patients without a PCP in obtaining one and scheduling appropriate appointments. Navigators facilitate patient discharge from the 24/7 Emergency Department by coordinating and scheduling follow-up appointments. They work closely with primary care and specialty physicians to coordinate patient care plans, including consultations, procedures, testing, surgeries, or other services ordered by the treating ED provider. The role also includes verifying insurance coverage and demographic information, collecting patient payments, and retaining patients within the Cooper Health System by scheduling directly or through Central Scheduling. Navigators schedule appointments with community services when appropriate, collaborate with multidisciplinary teams, inform patients of billing policies and managed care requirements, and assist with obtaining referrals. They provide support and counseling to patients and families, communicate with referring providers, and partner with various resources to deliver well-coordinated, timely, and exemplary care. The position serves as a resource for community services, tracks and reports weekly on scheduled services, and requires flexibility to float to other ED Registration work areas as needed. This role covers discharged patients across various hospital-based care areas including IP units, CDU, Urgent Care Centers, Cooper Camden ED, and Salem ED.
Requirements
- 0-2 years' experience required
- High school diploma required
- Excellent customer service, analytical and organizational skills
- Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and preauthorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations
- Ability to multi-task in fast-paced environment
- Ability to work any shift, as needed
Nice To Haves
- Minimum Two years of recent registration, scheduling or billing experience working in a medical facility
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals
- Epic experience
- Some college preferred
Responsibilities
- Appointment scheduling to patients PCP within 7 days or discharges
- Assist with obtaining PCP and schedule appropriate appointment within set guidelines if patient has no PCP
- Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
- Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider
- Verify insurance coverage and demographic information
- Collect and receipt patient payments
- Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly
- Schedule patients for appointments with community services when appropriate
- Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
- Inform patients of billing policies and managed care referral and/or pre-authorization requirements
- Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
- Provides support and counseling to patients and families as appropriate
- Communicates with referring providers as appropriate to address patient and physician needs
- Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care
- Serves as a resource for community resources
- Track and report weekly on all scheduled services
- Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services
- Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope
Benefits
- competitive rates and compensation programs
- comprehensive benefits program, including health, dental, vision, life, disability, and retirement
- attractive working conditions
- opportunities for career growth through professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
