Healthcare IT Support Specialist
About The Position
We are seeking a motivated and personable Healthcare IT Support Specialist to join our internal IT team. This role provides hands-on technical support to clinical and administrative staff across a fast-paced healthcare environment. The ideal candidate enjoys solving problems, communicating well with end users, and can independently troubleshoot a wide range of hardware, software, and workflow-related issues. Experience supporting healthcare organizations, EMR/EHR systems, or clinical operations is highly preferred. This position supports both onsite and remote users across multiple clinic locations throughout California. Candidates must be willing and able to travel periodically to clinic locations as needed to provide onsite technical support and assist with operational IT needs.
Requirements
- 1 to 4 years of IT support or technical support experience
- Knowledge of Windows 10/11 and Microsoft 365 environments
- Familiarity with Active Directory, Microsoft Entra ID (Azure AD), and hybrid Microsoft 365 environments
- Experience supporting Windows domain-joined devices and user account administration
- Understanding of printers, scanners, VPN connectivity, and basic networking concepts
- Strong troubleshooting and communication skills
- Ability to prioritize and manage multiple requests in a fast-paced environment
- Ability and willingness to travel to clinic locations throughout California when needed
- Must have reliable personal transportation for travel between clinic locations
Nice To Haves
- Experience supporting healthcare environments strongly preferred
- Familiarity with EMR/EHR platforms preferred
- Experience with NextGen Office, HealthFusion, or similar systems is a plus
- Experience supporting multi-site environments is a plus
Responsibilities
- Provide day-to-day technical support for onsite and remote users in clinical and administrative environments
- Troubleshoot desktops, laptops, printers, scanners, phones, and peripheral devices
- Support Microsoft 365 applications including Outlook, Teams, and Office
- Assist with user account administration, onboarding/offboarding, password resets, Microsoft 365 access management, and endpoint provisioning in hybrid Windows environments
- Support Active Directory and Microsoft Entra ID (Azure AD) user administration and access management tasks
- Troubleshoot EMR/EHR-related issues and work directly with clinical staff to resolve workflow interruptions
- Escalate complex technical issues to senior IT staff when appropriate
- Assist with workstation deployments, imaging, inventory tracking, and equipment setup
- Document support requests and resolutions clearly and professionally
- Travel to clinic locations throughout California as needed to support users and assist with onsite IT operations
- Support multiple office locations and remote users as needed
- Maintain professionalism and strong customer service in a healthcare setting
Benefits
- Medical, dental, vision insurance options for you and your family.
- Choice between three Cigna PPO plans (company pays 90% for employees and 50% for dependents!)
- Dental offered through Principal Life Insurance Company
- Vision offered through Principal and VSP Vision Care
- Flexible Spending Accounts (FSA) and Dependent Care Flexible Spending Accounts (DCSA)
- Employee Life, Spouse Life and Dependent Life
- 401(k) Retirement Savings Plan
- Company paid life insurance, short-term and long-term disability with medical enrollment.
- Generous PTO : 16 paid holidays including two paid weeks off at the end of the year!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
