Healthcare IT Service Engineer -Digital & Automation

Siemens Healthineers

1d•Remote

About The Position

The Digital & Automation Service Engineer is a critical member of the syngo support team, responsible for remote customer support in the Remote Services Center (RSC) primarily for the AMERICAS Region. This role delivers 'Best in Industry' customer care to internal and external customers and supporting staff (Imaging Technologists, Radiologists, System Administrators, etc.). The engineer will receive, analyze, understand, document, and resolve incoming service requests via phone, email, or electronic ticketing for multifaceted and diverse radiology healthcare IT systems, platforms, and cloud solutions. A complete understanding of all technical and application operational aspects of PACS, RIS IT systems, and OEM IT solutions and interfaces, including networks, databases, system integrations, hospital workflows, client-server technologies, and latest web-based & cloud technologies is required. The engineer will develop, communicate, and execute action plans for very complex issues within established deadlines.

Requirements

BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
Strong analytical/problem solving skills and abilities.
Excellent verbal, written, and listening skills.
Radiology departmental PACS Administrator experience.
Microsoft Operating Systems (Server and Clients), Networking, Security, VMWare, Hyper-V, Antivirus, Linux.

Nice To Haves

Experience working in Hospital IT environment for 4+ years.
Experience servicing modalities (e.g., CT, MR, etc.).
Healthcare IT and workflows.
RIS/PACS/Storage interfacing.
Experience with post-processing applications (e.g. Siemens Multi-Modality Workplace).
Excellent English skills (ideally as native language, spoken and written).
Spanish language skills and/or knowledge of other language(s) is a plus.

Responsibilities

Receive, analyze, understand, document, and resolve incoming service requests via phone, email, or electronic ticketing for multifaceted and diverse radiology healthcare IT systems, platforms, and cloud solutions.
Demonstrate complete understanding of all technical and application operational aspects of PACS, RIS IT systems, and OEM IT solutions and interfaces including, but not limited to networks, databases, system integrations, hospital workflows, client-server technologies, and latest web based & cloud technologies.
Develop, communicate, and execute action plans for very complex issues within established deadlines.