Healthcare Investigations Manager

OpenLoop Health

About The Position

OpenLoop's compliance hotline went live two weeks ago and is already generating reports. As Healthcare Investigations Manager, you'll own intake, triage, and investigation of hotline reports from day one — building the structure this function needs as OpenLoop scales. You'll report to the Sr. Director, Clinical Compliance, with 2 direct reports already in seat.

Requirements

Experience running a healthcare investigations or hotline function full-time, ideally in a compliance or regulatory setting.
Direct experience investigating HIPAA/Security Policy violations, ideally in coordination with an IT Security team.
Hands-on experience administering a compliance case-management or hotline platform
Comfortable preparing and presenting investigation trends and disclosure-program data to senior leadership.
Strong root-cause analysis and audit-ready documentation discipline.
Strong Policy gap analysis and working with leaders to implement changes.
Familiarity with OIG guidance, particularly Elements 4 and 7.
Comfortable managing a small team while staying hands-on with casework, especially in an early build phase.
High integrity, low-ego collaborator across Legal, Compliance, IT Security, and Operations.

Nice To Haves

CHC (Certified in Healthcare Compliance) preferred.

Responsibilities

Own intake, triage & investigation of hotline reports; assign cases to team members based on expertise and capacity, with clear guidance on investigation procedures and standards.
Conduct thorough investigations of reported concerns — gathering facts, interpreting policy, analyzing data, and handling sensitive matters with discretion; recognize when escalation is necessary.
Own the response and corrective-action workflow — define findings, drive remediation, confirm closure, and document investigative steps through resolution. Own Policy gap analysis.
Investigate potential HIPAA and Security Policy violations, coordinating with IT Security on related reporting and remediation.
Conduct monthly and new-vendor exclusion screenings against federal and state exclusion lists to mitigate organizational risk.
Coordinate self-disclosures & escalations with Legal and compliance leadership.
Prepare quarterly investigation and disclosure-program reports for senior leadership and the Compliance Committee/Board, identifying trends and supporting risk-assessment discussions.
Serve as system administrator for the compliance case-management and exclusion-screening platform(s), managing configuration, user access, and data integrity.
Manage and develop 2-3 direct reports; build capacity as hotline volume scales.
Other duties as assigned.