Healthcare Enrollment Specialist

Family Health Centers of San Diego•San Diego, CA

12d

About The Position

Family Health Centers of San Diego (FHCSD) is seeking a Healthcare Enrollment Specialist to provide health insurance screenings, eligibility determination, education, and application assistance to low-income individuals. The specialist works at assigned clinic and community sites and may be designated to provide enrollment assistance in a detention facility environment. The role also includes community outreach, documentation, reporting, and meeting department productivity standards. Travel between sites and other locations is an essential function. The successful candidate will demonstrate a commitment to community medicine and culturally competent care for medically underserved populations.

Requirements

Obtain Certified Enrollment Counselor Certification within 90 days of hire and maintain it while in the position.
High school graduate or GED equivalency.
Ability to travel between sites and other locations as an essential function of the job.
Must have a car, a valid California driver’s license, proof of minimum car insurance required under California law, and an acceptable driving record.
Ability to work effectively with other organizations.
Ability to work effectively with patients from diverse social, cultural, and economic groups.
Ability to work independently and use critical thinking skills.
Basic knowledge of Medi-Cal, Medi-Cal Managed Care Plans, Covered California, CalFresh, and private insurance.
Bilingual in English and Spanish.
Excellent interpersonal and customer service skills.
Intermediate written and verbal communication skills.

Responsibilities

Provide health insurance eligibility determination and application assistance at assigned clinic and community sites.
Conduct health insurance options education at appropriate agency and community sites.
Attend community meetings and trainings as needed.
Provide enrollment assistance in a detention facility environment if designated by the Care Coordination Department.
Document contacts, maintain files, and submit program statistics as needed.
Use an enrollment verification system to document outcomes.
Submit project logs and data reports completely and on time.
Meet department application and enrollment assistance productivity standards.
Perform other duties as assigned.