Healthcare Enrollment Coordinator (PACE)

EveryAge • Wilmington, NC

18h • $17 - $25 • Hybrid

About The Position

We are seeking a warm, relationship-driven Enrollment Coordinator to join our PACE (Program of All-Inclusive Care for the Elderly) team in Wilmington, NC. This is a critical, high-impact role responsible for guiding older adults and their families through the enrollment process into a life-changing care program. If you are someone who connects naturally with seniors and families, thrives in a fast-paced environment, and can navigate Medicaid or healthcare systems with confidence, we want to hear from you. As an Enrollment Coordinator, you will be the front line of our program, working with prospective participants, families, community partners, and state agencies to ensure a smooth and compassionate intake and enrollment process. You will build trust with seniors and caregivers during a pivotal life transition, coordinate eligibility and enrollment with DSS and NC Medicaid, represent the PACE program within the community, and ensure each applicant receives clear guidance, support, and timely follow-up.

Requirements

• High School Diploma or equivalent required
• 2+ years of experience in Healthcare, social services, or case management
• 2+ years of experience in Medicaid/Medicare, long-term care, or eligibility coordination
• Strong communication, documentation, and organizational skills
• Valid driver’s license and reliable transportation required

Nice To Haves

• Associate’s degree preferred
• Experience working with seniors or vulnerable populations preferred
• Knowledge of Medicaid eligibility and healthcare systems strongly preferred
• PACE program knowledge or experience
• DSS or Medicaid eligibility experience
• Healthcare intake, admissions, or enrollment coordination
• Bilingual (Spanish/English) a plus

Responsibilities

• Manage intake and enrollment process from referral to admission
• Conduct assessments in homes, hospitals, or community settings
• Assist with Medicaid eligibility and application/recertification processes
• Serve as liaison with DSS, healthcare providers, and community agencies
• Maintain accurate records, documentation, and reporting requirements
• Educate families on PACE services and alternative resources when needed
• Build and maintain referral relationships within the community
• Participate in interdisciplinary team discussions for enrollment decisions

Benefits

• Comprehensive medical, dental, and vision coverage
• Life insurance
• Mileage pay
• Retirement plan with employer contribution
• Paid time off
• Professional development opportunities
• Supportive, mission-driven work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED