Healthcare Customer Service Specialist
About The Position
Cochlear is the most recognized brand in hearing health care. In this role, you will provide a world-class customer experience to recipients, patients, clinicians, consumers, and/or family members of recipients as a member of our call center team. You will be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing. You will become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, and Assignment of Benefits. You will also work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.
Requirements
- The drive to go above and beyond to serve our customers.
- Attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
- Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
- Technical aptitude and multitasking skills to navigate multiple systems and tools.
- Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment.
- High School Diploma
- 2 Years of experience in healthcare customer service
Responsibilities
- Provide a world-class customer experience to recipients, patients, clinicians, consumers, and/or family members of recipients.
- Act as a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
- Become a trusted advisor to customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, and Assignment of Benefits.
- Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for customers.
Benefits
- Competitive wages
- Annual bonus opportunity of 5%
- Competitive medical, dental, vision, life & disability insurance
- 401(K) with 5% company match and immediate vesting
- Employee stock purchase plan
- Accrue 3 weeks PTO to start
- Time off to volunteer
- Maternity and paternity leave
- Tuition reimbursement (up to $5,250 annually)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
