Healthcare Customer Service Representative - Remote (Texas Only)

Teleperformance • , TX

4d • Remote

About The Position

TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business in meaningful and sustainable ways. With over 500,000 employees globally, TP leverages its scale and local presence to be a force for good in supporting communities, clients, and the environment. The company utilizes a balanced high-tech and high-touch approach with deep industry and geographic expertise to simplify, speed up, and secure people's lives, helping companies adapt quickly to changing needs. This role is based in Texas, and hires must reside within the state.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Minimum subscribed download rate equal or exceeds 15.0 Mbps.
• Minimum subscribed upload rate equal or exceeds 5.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
• Proof of internet speed required.
• Clean and quiet workspace.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle inbound calls from medical professionals, using medical terminology, to request and verify benefits.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and professionally communicate with customers.
• Providing support for Health Care Providers.
• Researching benefit information.
• Handle situations which may require adaptation of response or extensive research.
• Accurately document and maintain all interactions.
• Respond to requests for assistance and/or possible processing payments.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED